Why can’t I switch between H.264 and H.265 on ClonerAlliance UHD Pro Max?

Complete guide to understanding and resolving H.264/H.265 switching issues on your UHD Pro Max device.

Understanding Codec Switching

https://s1.occld.com/image/ca/kb/ca-989upm-codec-switch.jpg

Basic Requirements:

Requirement

Description

Storage Device

Must be connected and recognized

Device State

Not currently recording

Button Function

H.264/H.265 button operational

System Status

Normal operating mode

Common Issues

Frequent problems:

  1. Button Unresponsive * No storage connected * Recording in progress * System busy * Hardware issue

  2. LED Behavior * No status change * Incorrect indication * Delayed response * Erratic behavior

Troubleshooting Steps

Check Point

Resolution Steps

Storage Connection

Verify proper insertion

Recording Status

Stop any active recording

System State

Check operational mode

Button Function

Test physical response

LED Indicator Guide

https://s1.occld.com/image/ca/kb/ca-989upm-codec-led.jpg

Understanding indicators:

  1. Side LED States * Blue: H.264 mode * Green: H.265 mode * Off: No storage * Blinking: Processing

  2. Status Verification * Clear indication * Stable state * Proper transition * Error signals

Resolution Process

Step-by-step solution:

Step

Action

Initial Check

Verify storage connection

System Reset

Power cycle if needed

Button Test

Confirm physical operation

Storage Verification

Check recognition status

Storage Requirements

Media specifications:

  1. Supported Devices * USB drives * External HDDs * TF cards * Compatible formats

  2. Format Requirements * FAT32/exFAT/NTFS * Proper allocation * Sufficient space * Write speed

Prevention Guidelines

Best practices:

Area

Recommendation

Storage Management

Regular maintenance

System Operation

Follow proper procedures

Button Usage

Gentle operation

Status Monitoring

Regular checks

Warning

Never switch codecs during active recording.

Note

Storage device must be connected before codec switching.

For storage details, see Storage device formatting guide for ClonerAlliance UHD Pro Max.