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What is the refund and replacement policy of ClonerAlliance UHD Pro Max?

ClonerAlliance offers comprehensive warranty coverage and hassle-free return policies for the UHD Pro Max to ensure customer satisfaction.

Warranty Coverage

Policy Type

Coverage Details

Return Period

90-Day No-Hassle Return

Warranty Length

2-Year Replacement Warranty

Coverage Area

Worldwide

Shipping Cost

Free Return Shipping

Return Process

https://s1.occld.com/image/ca/kb/ca-989upm-return-process.jpg

Steps for Returns:

  1. Visit RMA Portal * https://www.cloner-alliance.com/help/warranty_rma/ * Fill out RMA form * Receive RMA number

  2. Package Device * Use original packaging if possible * Include all accessories * Secure RMA number visibly

  3. Ship Item * Use provided shipping label * Track shipment * Keep tracking information

Warranty Claims

For warranty service:

  1. Submit Claim * Provide serial number * Describe issue * Include proof of purchase

  2. Evaluation Process * Technical review * Verification of warranty * Solution determination

  3. Resolution * Replacement unit shipping * Return instructions * Support follow-up

Coverage Details

What’s Covered:

  • Manufacturing defects

  • Hardware failures

  • Performance issues

  • Software compatibility

  • Technical support

What’s Not Covered:

  • Physical damage

  • Water damage

  • Unauthorized modifications

  • Normal wear and tear

  • Lost or stolen devices

Replacement Process

Step

Timeline

RMA Request

Response within 24 hours

Evaluation

1-2 business days

Replacement Ship

1-3 business days

Delivery

Based on location

Important Notes

Warning

Before returning:

  • Back up any recorded content

  • Remove personal storage devices

  • Document device condition

  • Keep proof of shipping

Support Resources

  • Online RMA submission

  • Live chat support

  • Email assistance

  • Phone support

  • Knowledge base

Contact Information

Note

Keep original packaging and receipt for easiest returns/warranty claims.

For technical support, see What is the best method to get help for ClonerAlliance UHD Pro Max?.

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