What Should I Do If the Screen-Cloner Dongle Is Not Recognized?

Windows OS

1. Ensure the USB-C port supports Thunderbolt with DisplayPort Alt mode.

2. Try a different USB-C port or use the included USB-A 2.0 + DP adapter.

Mac OS

1. Ensure the USB-C port supports Thunderbolt 3 or 4.

2. Check for connection issues and try a different port if necessary.

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