How to Fix Black Screen or “Oops” Errors in ClonerAlliance Box Pro Pocket¶
If you’re encountering a black screen or an “Oops!” error while using the ClonerAlliance Box Pro Pocket, it usually indicates an issue with video signal input or settings. Here’s how you can resolve these problems.
Troubleshooting Black Screen or “Oops!” Errors¶
Check the video input connection: - Ensure that your HDMI, AV, or VGA cable is properly connected to both your source device and the ClonerAlliance Box Pro Pocket. - Try using a different cable to rule out cable issues.
Switch the input source: - If you’re recording from a device with multiple output formats (e.g., HDMI and AV), please confirm the ourput format in the settings menu. - Press the “Source” button on the device or the remote control to select the appropriate source (HDMI, AV, VGA, YPbPr).
Check HDCP protection: - If you are trying to record content from a protected source (e.g., a Blu-ray player), the device may block recording due to HDCP protection. Disable HDCP on the source device if possible.
Additional Solutions¶
Restart your devices: Turn off both the ClonerAlliance Box Pro Pocket and the video source. Wait a few seconds, then power them back on.
Check the video resolution: Ensure that the video source resolution is compatible with the device. ClonerAlliance Box Pro Pocket supports input resolutions up to 4K@30fps, but only records up to 1080p.
Update firmware: Check for available firmware updates for your device on the ClonerAlliance website, as this may resolve compatibility issues.
Tip
If the problem persists, resetting the device to factory settings may resolve any software-related issues.