FAQ¶
FAQ
(For more information, please visit www.cloner-alliance.com/help/knowledgebase/cat_cloneralliance-helper)
General FAQ
What is ClonerAlliance Helper?
ClonerAlliance Helper is an all-in-one video recording and live streaming application software. It supports all UVC video capture devices, and can achieve up to 4K@30fps video recording. In addition, it features schedule recording and image/animation capture. As a live streaming program, you can add various overlay elements, such as video sources, audio sources, pictures, video files, texts, etc., to achieve different PIP effects and broadcast live to multiple servers at the same time. Video Broadcast Share (VBS) allows you to view the recorded MP4 files through mobile phones and PC browsers, and you can also view real-time camera screen through VLC. Moreover, this versatile software also allows you to broadcast the current preview screen to multiple 3rd party programs as a virtual camera.
What are the main features of ClonerAlliance Helper?
Video Recording. Supports all UVC video capture devices (4K input supported), and audio recording devices compatible with Windows WASAPI.
Video special effects plug-ins included, such as: Flip, Mirror, Contrast, Brightness, Color adjustment and more.
Schedule recording. Record once, every day, every week, or every month.
Supports up to 4K@30fps, H.264@18M bitrate, MP4 recording. Audio can be encoded in AAC, AC3, MP3 formats, and the sampling rate is 48KHz.
Supports PIP live streaming. The sources which can be added are video capture device, audio capture device, picture slideshow, video file and text.
Save and load scene settings and quickly switch the live stream.
Supports live broadcasting to multiple servers at the same time.
Video Broadcast Share allows you to enjoy the recorded MP4 file through the mobile phone and PC browser in the same local area network.
Supports live broadcast via VBS, so that you can view real-time camera screen through VLC.
Supports broadcasting the current preview screen to multiple 3rd party programs as a virtual camera.
What are the system requirements for ClonerAlliance Helper?
Technical FAQ
How to improve the quality of recording video?
Please make sure the resolution and frame rate of the source are consistent with the resolution and frame rate of the device and recording. And select MP4（H264+AAC) constant FPS in setup.
Can I save files to USB flash drive with FAT/FAT32 format?
Sure. ClonerAlliance Helper can help you to save captured files to USB flash drive, please set save path as USB flash drive in settings:
Does ClonerAlliance Helper support 4K resolution input and also capture as 4K?
Yes, ClonerAlliance Helper maximum support 3840x2160@60fps, you can easily set up as following:
How to enable GPU encoding function?
GPU encoding can improve performance, but you need to test before use. Please click “Test GPU encoder”:
When test procedure complete, it will prompt a message:
After clicking “Test GPU encoder”, the supported codec will be added automatically in the list. Please select the one with character “GPU”
Can the brightness of the camera be adjusted?
Yes. The brightness can be adjusted in ClonerAlliance Helper.
Click
to open Device Setup interface.
Click
to add a filter.If you want to adjust brightness, you can select from here
Then set the brightness you need.
Can multiple live broadcasts be performed simultaneously?
Sure, ClonerAlliance Helper supports multiple live streaming broadcasts at the same time.
Please go to “Live”
Click
to set up RTMP server
Please fill in Name, RTMP address and RTMP key which are necessary. Room URL is optional, if you want to open live room directly by clicking
in the side bar, it is recommended to fill in the Room URL
You can add multiple live stream servers as you need
All the live stream servers you added will be displayed in “Live stream server” in side bar, you can choose multiple RTMP servers for multiple live streaming broadcasts:
Click “Start Live” to begin streaming.
Can multiple live broadcasts be performed simultaneously?
Sure, ClonerAlliance Helper supports multiple live streaming broadcasts at the same time.
Please go to “Live”
Click
to set up RTMP server
Please fill in Name, RTMP address and RTMP key which are necessary. Room URL is optional, if you want to open live room directly by clicking
in the side bar, it is recommended to fill in the Room URL
You can add multiple live stream servers as you need
All the live stream servers you added will be displayed in “Live stream server” in side bar, you can choose multiple RTMP servers for multiple live streaming broadcasts:
Click “Start Live” to begin streaming.
Purchase and Register FAQ
What is the difference between the trial version and registered version of ClonerAlliance Helper?
The trial version of ClonerAlliance Helper will embed watermarks into video. For the registered version, there are no watermarks.
How to contact you when I have problems with ClonerAlliance Helper?
If you have questions when using ClonerAlliance Helper, you can directly send us feedback in the software or send us an Email: support@cloner-alliance.com
How to register ClonerAlliance Helper?
First, you need to purchase ClonerAlliance Helper from https://www.cloner-alliance.com/store/. After receiving an Email containing the registration information, please enter email, name, code in the “Register” window of ClonerAlliance Helper. Then you can register ClonerAlliance Helper successfully. For more details about registering ClonerAlliance Helper, visit the link below to read step by step instructions. https://www.cloner-alliance.com/help/knowledgebase/cat_cloneralliance-helper
Note:
Please fill in your real name and proper Email address, which will be used for after-sales service.